If you cannot log in, first check that you are using the email associated with your Edutiko account and that it is typed correctly.

If you do not remember your password, use the password recovery option on the login page. Then also check your spam or junk folder in case the recovery message was filtered.

If you still cannot access, try opening Edutiko in a private window or another browser to rule out an old session or cache.

If the problem continues, open a support ticket and include your account email and what happens when you try to log in. Never send your password in the ticket.

Confirm that you are logged in with the same Edutiko account you use as a teacher.

From the top menu of the portal you can open My dashboard, My categories, My questions, Create exam, My exams, My results, and Support. If you try to access with an account that does not have teacher portal access, those areas may be unavailable.

If a portal page does not load correctly, refresh the page and also try another browser before opening a ticket.

If the problem continues, open a support ticket and include which section you were trying to open and the exact page URL. Do not include private tokens or passwords.

First confirm that the exam is published and that you have shared the correct public link with students.

If a student cannot start the exam, ask them to refresh the page and, if needed, try another browser. Also confirm that they are using exactly the link you shared.

If the student can enter but cannot submit the exam, avoid immediately creating another exam or duplicating attempts. First confirm which message appears and whether the problem affects one student or several.

If it keeps failing, open a support ticket and include the exam link and a description of the problem. Do not include private tokens if you can avoid it.

The Free plan lets you keep up to 10 non-deleted exams.

When you reach that limit, Edutiko may prevent creating or duplicating another exam until you are again below the allowed maximum.

Archiving an exam does not free that limit, because the exam still exists in your account. Exams sent to the trash do not count toward this limit.

Before deleting an exam, confirm that you no longer need its content or the associated information. If the limit you see does not match your current exams, open a support ticket so we can review the case.

From the Support section of the teacher portal you can view your tickets and create a new one when you need personalized help.

Before opening a ticket, check the Help Center because it may already contain an immediate answer to the most common issues.

When you open a ticket, use a subject that clearly describes the problem and explain what you were trying to do, on which page it happened, and what result you got.

If the problem is related to an exam, you can include the link or the details needed to locate it, but avoid passwords, private tokens, or other sensitive information.

Afterwards you can continue the conversation from My support tickets.

Teacher results are viewed from the My results section of the portal.

Before assuming there is an error, confirm that you are logged in with the correct account and that you are checking the right exam.

If you expected to see a result that does not appear, first confirm that the student completed and submitted the exam correctly.

If results still do not appear or look incomplete, open a support ticket and include the affected exam and which result you expected to find. Do not include student personal data that is not needed to investigate the issue.

Yes. When you receive a support reply by email about a compatible ticket, you can reply directly from your usual email client, for example Gmail or Outlook.

Use Reply on the received message and keep the reply-to address that appears automatically. That address lets your message be associated with the corresponding ticket.

You must reply from the same email associated with the ticket owner. A different address must not be used to update the ticket.

Your reply can also be viewed later from My support tickets in Edutiko.

If the ticket is already closed, do not use the email reply to try to reopen it; create a new ticket if you need a new intervention.

When you create an exam in Edutiko you can keep it as a draft while you prepare its questions and settings. Publishing is the step that makes it ready for student access according to the configured conditions.

Before publishing, check that the exam has valid questions and that the required portal fields are complete. If Edutiko shows a validation message, fix that point first before trying to publish again.

For Premium features that use link expiry, the portal may also require a valid expiry date before publishing.

Once published, use the generated public link to share the exam with students. Avoid sharing internal teacher-portal URLs.

If the exam remains a draft after you try, review the message shown by Edutiko. If you cannot identify the cause, open a ticket and include the affected exam and the exact message shown, without sending private tokens.

Archiving and deleting are not the same.

Archiving removes an exam from your usual workflow while keeping it in your account. The exam still exists and may keep associated information, so archiving is not the same as sending it to the trash.

On the Free plan, archived exams still count toward the non-deleted exam limit. Therefore, archiving an exam does not free one of the 10 Free-plan slots.

Exams sent to the trash do not count toward that limit. Whether deletion is available depends on the product features and plan. In particular, do not assume that archiving and deleting are interchangeable.

Before deleting an exam, confirm that you no longer need to work with it or review its information. If your goal is to edit a version that can no longer be modified, duplicating it may be more appropriate when that option is available.

Duplicating an exam creates a new working copy from an existing one. It is useful when you want to reuse its structure without directly changing the original exam.

The copy is an independent exam. After duplicating it you can review its content and make the allowed changes on the new version before publishing it.

This option can also help when an exam is archived or can no longer be edited normally and you need to prepare a new version.

Keep in mind that duplicating does not free plan space. The created copy counts as a new exam. If you use the Free plan and have already reached the limit of 10 non-deleted exams, Edutiko may prevent creating the copy until you are again below the limit.

If the duplicate option appears but the operation cannot complete, first review any notice shown by the portal before opening a ticket.

My categories lets you organize your own content so you can work more neatly with exam questions.

From the My categories section of the teacher portal you can manage the categories that belong to your account. Use them to separate questions by subject, course, topic, or any other structure that fits your work.

Afterwards you can use those categories when organizing the questions you create in My questions.

A teacher's categories should not be treated as global platform categories. Always work from your own account and from the teacher portal sections.

Before creating many similar categories, review the ones you already have to avoid unnecessary duplicates.

If a category does not appear where you expect, confirm that you are logged in with the correct account and working inside your own portal. If the problem continues, open a ticket and explain what you were trying to do.

You can manage your questions from the My questions section of the teacher portal and later use them when preparing your exams.

When creating a question, select one of the question types the portal currently offers and complete the fields required for that type. Not every type needs exactly the same information, so follow the on-screen validations.

You can use your account categories to keep the question bank organized and find more easily the content you need for each exam.

Before publishing an exam, also check that the included questions are the right ones and that their configuration is complete.

If a question cannot be saved, avoid creating several copies of the same content. First review the fields highlighted by the portal. If the problem continues, open a ticket and include the question type and the message shown.

Edutiko protects certain exams from changes that could affect existing responses or results.

If an exam has already received responses, some editing actions may become unavailable so a later change does not alter the context in which students answered.

An archived exam may also no longer be intended for continued editing as if it were an active draft.

If you need to prepare a different version of the exam, use the duplicate option when available and work on the new copy. That way you keep the original exam and its responses while preparing a new version.

Do not try to bypass this lock by changing identifiers, URLs, or data in the browser.

If you believe the exam should still be editable and do not understand why it is locked, open a ticket and include the affected exam and the action you need to perform.

Attempts and the time available to take an exam may be subject to the rules configured for the exam and to the limits that apply to the product or plan.

If a student says they cannot start the exam again, first confirm that they are using the correct public link and review the exam settings available to you. It is also important to distinguish a browser problem from an attempt the system already considers used.

If the exam has a time limit and that time has run out, refreshing the page or switching browsers should not be treated as a way to automatically recover that time.

Do not promise the student a new attempt if the portal indicates that the allowed limit has been reached.

If the behavior does not match the expected configuration, open a ticket and include the affected exam, which message the student sees, and whether the issue happens for one student or several. Do not include unnecessary personal information.

Some Premium features let you set an expiry for an exam's public link.

Expiry defines until when that public link should be considered available according to the exam settings. It must not be confused with the exam name or with a merely informative date.

When this feature is required for publishing, Edutiko may prevent publishing the exam until a valid expiry date exists.

Before sharing the exam with students, confirm that the configured expiry matches the period during which you want the link to remain available.

If the portal shows a notice related to expiry, review that value first before trying to publish again.

If the date looks correct but Edutiko still prevents publishing, open a ticket and include the affected exam and the message shown. Do not include private links or sensitive tokens.

The Import/Export section lets you use the content exchange features Edutiko provides for exams and compatible resources.

This option appears in the teacher portal, but availability depends on your plan. On the Free plan it may show as a locked feature, while enabled Import/Export functions are available to Premium users.

Before using it, review the options the portal currently shows and follow only the formats and operations the interface marks as compatible. Do not manually change a file structure expecting Edutiko to interpret it.

If the option appears locked, first check the plan linked to your account. If you have Premium access and the feature is still unavailable, refresh the page and sign in again with the same account.

If an allowed import or export cannot complete, open a support ticket and state which operation you were running and which message Edutiko showed. Do not attach sensitive information that is not needed to investigate the issue.

Edutiko lets you use a custom exam logo when this feature is available for your plan.

Currently the custom logo is part of the Premium features. If you use the Free plan, the portal may show the option as locked or indicate that Premium is required.

When you have access to the feature, use only the image formats accepted by the current interface, such as JPEG, PNG or WebP when those are the formats the portal lists as compatible. Also respect any file validations shown on screen.

Before publishing the exam, check that the logo displays as expected. Avoid unnecessarily large images or files that do not meet the conditions shown by the portal.

If you have Premium and a compatible file is still rejected, first try another valid image. If the problem continues, open a ticket and describe what happens when you try to add the logo.

Do not send ticket attachments that contain personal or confidential information unless they are needed to reproduce the issue.

Long or open-answer questions may require manual review because their content cannot always be assessed the same way as a closed-answer question.

From My results you can view the answers linked to your exams and use the teacher review flow when an answer needs manual scoring.

When reviewing an answer, use only the controls and data Edutiko shows for that attempt. Do not directly change IDs, URLs or internal browser data to try to alter an answer or a result.

Before finishing the review, confirm that you are working on the correct student, exam and attempt. This is especially important when the same exam has several answers.

If an answer that should be reviewable does not show the expected options in My results, refresh the page and confirm that you are signed in with the account that owns the exam.

If the problem continues, open a ticket stating the exam and which part of the manual review you cannot complete. Avoid including student personal data that is not necessary.

Edutiko uses Free and Premium plans to determine which features and limits are available on a teacher account.

The Free plan lets you keep up to 10 non-deleted exams. Archived exams still count toward that limit, while exams sent to the trash do not.

In addition, some advanced features are reserved for Premium. Capabilities that currently may depend on Premium include Import/Export, the custom exam logo, certain notification options, and features related to exam availability or link expiry.

The portal should show when a feature is locked or plan-dependent. You do not need to guess or change URLs to try to reach a feature that is not enabled.

This FAQ describes functional differences, not prices or commercial terms. Commercial terms may change and should be checked in the current service information.

If your account should have Premium and a related feature remains locked, sign in again with the same account and, if it persists, open a support ticket.

Edutiko provides exam-related notification options when those features are enabled for the plan and for the product configuration available.

From the relevant exam settings you can review the notification options the portal currently offers. Some of these features are linked to the Premium plan and may appear locked or only as a reference for a Free account.

Enable only the options you need and carefully review the fields and notices Edutiko shows before saving changes.

Configuring a notification does not by itself guarantee that a message always reaches the recipient's primary inbox. External mail systems may apply filters, delays or junk classification.

If an option should be available for your plan but appears locked, first confirm that you are signed in with the correct account.

If the settings save correctly but you see unexpected behaviour, open a ticket and state which option you configured and what result you got. Do not include student addresses that are not needed to investigate the case.

Ticket statuses show where the conversation between the teacher and support currently stands.

A new ticket normally starts as Abierto (Open). When support replies and is reviewing the case it may move to En revisión (Under review).

If support needs information or an action from you, the ticket may become Esperando al usuario (Waiting for user). When you reply to a ticket that was waiting for you, it may move to Respondido por el profesor (Teacher replied) to show that support has a new reply to review.

Tickets that remain in Esperando al usuario may close automatically after the configured 7-day period if they receive no new reply.

A Cerrado (Closed) ticket no longer accepts new teacher replies through the normal portal flow or through the email reply linked to that ticket.

If the issue reappears after closure or you need a different intervention, create a new ticket and explain the new situation instead of trying to change the identifier or reply address of a closed ticket.